HR – Your Friend in the Workplace

Employees sometimes view HR as just another extension of their boss. However, a good HR department keeps everyone’s best interests in mind. HR’s role is to bulwark the employer-employee relationship, offering both parties guidance and support. As an employee, are you aware of all the things HR can do for you? 

4 Ways HR Supports Employees 

1. Information Resources 

One huge way that HR supports employees is by providing information. Because HR oversees compliance issues, benefits, and payroll, they are well-versed in the following:

• Employee benefits. 
• Leaves of absence. 
• Assistance programs. 
• Compensation benefits. 
• Employee guidelines.
• Protocols and policies.

2. Career Growth and Development 

HR is also responsible for spearheading onboarding, training programs, and employee development. If you desire further training—by necessity or for career development—reach out to your HR department. HR provides the support and training you need to achieve your goals. While your long-term goals may take you elsewhere, HR will help you learn, grow, and meet your objectives with your current company. 

3. Conflict Resolution 

HR is deeply concerned about employees’ relationships—with leadership and one another. As such, one of the biggest ways that HR supports employees is through conflict resolution. You can and should approach HR with these concerns: 

• Ongoing conflict with other employees. 
• Insubordination.
• Discrimination. 
• Safety violations.
• Harassment.
• Violence. 

HR is procedurally equipped to handle anything from parking disputes to sexual harassment. They interpret company policies regarding all the above, as well as anti-discrimination and harassment laws. If the situation requires investigation, HR takes the helm. 

4. Grievances with Management 

Effective HR departments add balance to a company’s organizational structure. Employees can go to HR with complaints and concerns about their managers since HR bears investigative authority over all employees. This business structure protects employees by ensuring management doesn’t arbitrarily wield authority. 

How to Help HR Help You – 5 Tips

Undoubtedly, HR’s primary role is resolving conflict. Most employers have established protocols for handling these situations, but they count on employees to present the conflict’s details honestly and professionally. 

1. Be Responsible 

Before you even knock on their door, take ownership of the situation. Sexual harassment, violence, or safety incidents require immediate reporting. However, if there is tension between you and another party, follow these guidelines: 

• Take ownership of your part in the situation. 
• Don’t shift frustration toward the HR representative.
• Cooperate with HR to resolve the situation. 

2. Be Professional 

Pettiness accomplishes nothing, so maintain these professional qualities: 

• Calmness.
• Respect.
• Objectivity. 
• Factuality.
• Attentiveness (take notes).
• Clarity (ask pertinent questions).

3. Be Prepared 

Refer to the employee handbook for guidance about your company’s protocol. Make sure you come with appropriate documentation. This proof may include time sheets, a chronology of the problematic behaviors (including dates and witnesses), performance appraisals, or production records. A well-rounded paper trail establishes credibility. 

4. Be Honest 

When talking to HR about a grievance, be forthright. If you’re uncertain about some details, let HR know upfront. Don’t withhold information; do communicate clearly.

5. Be Positive 

Solutions may take time. In many cases, HR will initiate an investigation. In the interim, maintain realistic expectations while staying positive. Be willing to partner with HR and work with them to resolve your concerns and make your workplace a better environment for everyone. 

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